A SINGLE SERVER FINITE CAPACITY QUEUE WITH BALKING AND RETENTION OF IMPATIENT CUSTOMERS

Krishan1 and Neetu Gupta2

Abstract

:This paper deals with a single server queueing system with finite capacity. We check the performance of the Markovian feedback queue with balking, reneging, and retention of the reneged customer. Customer dissatisfaction as a result of poor service quality is referred to as feedback in queueing literature. Customer retries service after receiving partial or incomplete service in the case of feedback. Balking is a customer's behavior when they come into the queueing system leaves the system without entering; this may rise to potential harm in revenue for the service provider. Further, some customers who arrive at the queueing system join the waiting line and leave due to impatiens, this type of behavior is called reneging. Model's steady-state solution is found. Some numerical and graphical of performance measures are also calculated using the MATLAB and MS-Excel.

Keywords:

:Feedback, Balking, Reneging, Probability of Customer Retention, Performance Analysis


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References


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