Dr. Mayanka Sharma
Professor, Saibalaji International Institute of Management Sciences (SBIIMS),Pune,India.
Abstract
: The application is used to power the online booking system. This project presents a review of the software programmed "A study on passenger satisfaction towards online booking in IRCTC application" as it should be used in an online booking in IRCTC application, a facility that is used to reserve seats, cancel reservations, and various types of route inquiries used to secure quick reservations. The study's main goal is to determine passenger satisfaction with the IRCTC application's online booking feature. A total of 150 people were surveyed. The sample was chosen using a convenient sampling procedure, and the data was evaluated using simple percentage and likert scale analysis. The study demonstrates that social economic variables such as passenger satisfaction with online booking in the IRCTC application are influenced by social economic variables such as age, education, occupation, and family's monthly income earning.
Keywords:
:passengers, satisfied, online reservation, IRCTC
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